IET Lifeskills presents:

Challenging Messages More Events

Speaker:
Rachel Coleman
Date/Time:
Thursday 23rd June 2022 @ 11:15 AM
Venue:
Online via Zoom
Details:
"People are often concerned about delivering a challenging message because they've worried the client or colleague might react defensively to what they've got to say. They need to be dealt with in an appropriate way that achieves the desired result and keeps the relationship intact. This 45-minute webinar gives you valuable techniques to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions."

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